Refund Policy

Last updated: 10/11/2026

1. Scope

This Refund Policy applies to payments made to SAMI Digital Technology Co., Ltd. (Công ty TNHH Công nghệ Số SAMI, “SAMI”) for Table Booking on Google Maps (Reserve with Google), Local SEO and other services SAMI provides.

SAMI’s services are professional services delivered under a quotation or contract. Where the contract has its own refund terms, those terms prevail.

2. When you can get a refund

  • You paid the setup fee and cancel before SAMI starts work: 100% of the setup fee is refunded.
  • SAMI can no longer provide the service for reasons on SAMI’s side: the fee for the part of the service not yet delivered is refunded.
  • You paid twice, paid by mistake or paid more than the payment request: the excess is refunded.
  • You paid the care plan in advance for a period that has not started, and you cancelled validly under our Payment Policy: the fee for that period is refunded.

3. When refunds do not apply

  • The part of the setup fee that covers work SAMI has already done, such as the eligibility check, Google Business Profile cleanup, advice and booking platform connection.
  • Care plan fees for a month that has already started, and for the remaining months of the 3-month minimum term if you cancel before it ends.
  • When the booking button appears depends on Google and the booking platform. A delayed or gradual rollout, or changes to Google’s or the platform’s policies, are not grounds for a refund unless caused by SAMI’s error.
  • You did not provide the information, access or cooperation needed to deliver the service.
  • Fees and commission charged by booking platforms, ad platforms or other third parties. Any refund of these follows that third party’s own policy.
  • The free audit and other free trial programmes, as described in our Trial Policy.

4. How to request a refund

  1. Email info@samiditech.vn with your business name, contract or quotation number, the payment concerned, the reason for your request and the bank account to receive the refund.
  2. SAMI confirms receipt and replies with the outcome within 5 working days.
  3. If approved, SAMI refunds you within 15 working days of confirmation, by bank transfer to the account used for payment or an account in the name of the contracting client.

Invoices and related documents are adjusted in line with Vietnamese invoicing rules.

5. Complaints

If you disagree with the outcome, email info@samiditech.vn or call +84 818 002 248. SAMI prefers to resolve disputes through negotiation. If no agreement is reached, disputes are settled under Vietnamese law.

6. Changes to this policy

SAMI may update this Refund Policy. Updates take effect when published on the website and do not affect your rights under contracts already signed.

See also: Payment Policy, Website Terms of Use.