Unlock the power of virtual assistant
SAMI-AI help businesses create next-generation Virtual Assistants with unique personalities and human-like emotional Q&A experiences using ChatGPT technology. This brings new ways for sales, customer service, recruitment, consulting, training… and exploring new business models in the AI era.
Key Benefits of SAMI-AI
All the features you need and more
Smart Responses
Good understanding of natural language, including abbreviations, synonyms, natural expressions
Smooth and stylish responses powered by ChatGPT
Easy Training
Text-based data
Excel/Google Sheet documents
Website/blog links (coming soon)
Measurement & Statistics
Virtual Assistant usage statistics
Virtual Assistant quality metrics
Custom reports (Dashboard)
Phone number and email extraction
Data export (csv)
Advanced Support Features
Voice chat
Question suggestions, auto-complete
Data source display
Smart Control
Control chatbot behavior using natural language
Filter malicious questions & prevent hacks (DAN Injection)
Fine-tune response content
Multi-channel Integration
Website
Messenger
Viber
Telegram
Zalo
Showcase of practical applications
Virtual Assistant Implementation Partners
Why Choose Us
AI Pioneer
SAMI is a pioneer in applying large language models (LLM) to next-generation Virtual Assistants and chatbots.
Measurement System
With years of data analysis experience, SAMI-AI helps you understand customers through Virtual Assistant data.
Implementation Experience
SAMI team has effectively implemented virtual assistant training for many organizations, including public administration, education, ecommerce...
Continuous Improvement
SAMI commits to continuous product quality improvement to deliver the best customer satisfaction.
Ready to try SAMI-AI for free?
Zero cost to integrate Virtual Assistant into your Website, Fanpage, Telegram, Viber… channels
Frequently Asked Questions
What is SAMI-AI?
SAMI-AI virtual assistant platform allows individuals, businesses, and organizations to quickly create next-generation virtual assistants and leverage virtual assistant technology to improve operational processes and create new business models.
What is a Virtual Assistant?
What are the advantages of next-generation Virtual Assistants created by SAMI-AI?
- Strong Vietnamese language understanding: includes both question comprehension (handling abbreviations, synonyms…) and answers (smooth, relevant responses)
- Convenient, easy, quick training: ordinary staff can create Virtual Assistants without any developer support
- Role-playing capability: helps Virtual Assistant have personality, can answer questions dynamically
- Beyond training data: Virtual Assistant can toggle ChatGPT mode for general requests
- Many advanced features: question suggestions, follow-up questions, auto-complete
How to create SAMI-AI Virtual Assistant?
What are SAMI-AI usage costs?
Next-generation CUSTOMER SERVICE Solution
Virtual Assistant Platform Application
SAMI-AI
Is your customer experience
really "wow"?
Slow responses
No answers
outside business hours
Inconsistent
response quality
No personalization
Business Challenges
- Unsatisfied customers, customer loss
- Missing potential sales opportunities
- Increase staff → Increase costs. When staff turnover is high → Additional training costs
- Find solutions → Old solutions ineffective
- Accept reality → Gradual revenue decline
- Old generation solutions don’t meet requirements
- Lack of Customer Service-Marketing-Sales connection process
"Upgrade" customer experience with new generation automated customer service solution from SAMI-AI
Smart CS Virtual Assistant
operating 24/7
Active support for
CS & Sales staff
Enhanced customer
experience through personalization
Smart CS Virtual Assistant operating 24/7
Easy training, simple as working with Google Sheet
Using LLM technology, responding naturally like humans
Multi-channel integration: Facebook Messenger, Website, Zalo OA, Viber...
Active support for CS & Sales staff
1
Automatic switch to human chat mode when customers request (livechat)
2
Automatic notifications to Sales when customers leave information during chat
3
Automatic CS data transfer to A.I CRM for statistics and analysis
4
Automatic inbox sending when customers comment on fanpage
Enhanced customer experience through PERSONALIZATION
Auto-generates CS scripts
based on customer interests
Auto-adapts personality
according to customer and brand characteristics
Integrates with AI CRM
to automatically generate and send personalized CS email content
Machine & Human Combined Customer Service Process
SAMI-AI team's CS Story
Benefits for businesses
1
Cost Reduction
- CS staff training costs
- Additional staff costs during peak times
- Ineffective tool operation costs
2
Performance Optimization
- 24/7 CS, no missing cases, handles peak periods
- All customers receive timely care (average response within 15 seconds)
- CS staff focus on important customers
3
Revenue Increase
- Increase conversion rates, new order growth, retain and cross-sale to existing customers through effective processes
- Enhance experience with personalized messages, increase satisfaction rates, increase return customer rates
Who is this solution for?
- Need immediate response when customers send inbox or proactively inbox when customers leave comments on Fanpage
- Need automated consultation channel about their products and services
- No effective process for CS-Marketing-Sales team operations, need maximum automation solution
- Need to reduce staff pressure without additional recruitment
- Enhance customer experience through personalized messages
SAMI-AI Chatbot Creation Process & FB Messenger & CRM Integration
Automated chatbot and staff support at every stage
Case study:
- Over 10 fanpages with a large following and high engagement
- Hundreds of students and followers contact COLE.VN via Facebook Messenger to ask questions, request support, and seek consultation
- The staff-to-customer ratio at COLE.VN is very small compared to the customer volume
Challenges Faced by COLE.VN
COLE.VN may have missed out on many potential customers and/or failed to provide a positive experience to those seeking information about its courses.
Optimal Customer Support Solution for COLE.VN with SAMI-AI
Automated Customer Support Chatbot on Facebook Messenger
01
- Utilizes ChatGPT technology for natural, human-like responses
- Personalizes interactions based on customer behavior and conversations
- Operates simultaneously across multiple fanpages
Integrated Mini CRM
02
- Stores conversation history and customer information
- Uses AI to analyze conversations
- Sends notifications to staff when customers leave contact information
Live Chat Integration for Handling Complex Situations and Optimizing Customer Experience
03
Key Metrics
100
Chats/Day/Page
Average daily chats handled by SAMI-AI on each COLE.VN fanpage
>70%
of Conversations
Handled without customer service staff intervention
Seconds
Average response time by SAMI-AI to user requests